Terms and Conditions

Before placing your order, please read the Terms and Conditions, if you have any questions before completing your order please call us on 01656 767014 or email us sales@welshhampercompany.co.uk We reserve the right, at our discretion, to change, modify, add, or remove portions of these Conditions at any time.

Ordering & Payment

You can place an order on our secure website or over the telephone. We accept payment via most credit and debit cards both on our website and via telephone. We take your security very seriously, if you place an order over the telephone we do not hold credit & debit card information. We also accept payment via BACs for corporate orders. All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

Secure Payment

Sage Pay is Europe's leading independent payment service provider (PSP) and is one of the most trusted payment brands which process card payments securely.

PayPal is one of the largest online payment processors in the world.

Delivery

Tracking and Signature. All our goods require a signature upon delivery. If the recipient is not there to receive a parcel the carrier will deliver to a neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the carrier does not receive a response they will return the gift back to us after 4-5 working days, and a charge will be made for re-delivery to the original or an alternative address. The purchaser will also be charged for any item which may become unsuitable and need replacing (eg perishable and chilled items like ham and cheese)

Fresh Food hampers can only be delivered to UK locations on a Tuesday through to Friday as we cannot guarantee to our satisfaction that they will remain cold whilst in transit over a weekend.

Fresh food hampers must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date, as we cannot guarantee that these products will still be in perfect condition if we are unable to complete first time delivery. All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.

We use a third-party courier service to deliver our Gift Baskets and Hampers, and as such we do not have complete control over the delivery process. Customers can request a specific delivery day and we will do our utmost to deliver on that date, however specific delivery times cannot be guaranteed and delivery on a specific date may not always be possible at peak time such as the run up to Christmas.

We are unable to deliver on Bank Holidays. We do offer a delivery on a Saturday for an additional charge by arrangement only, please contact us for details. 01656 767014

Christmas Delivery

Due to the time of year exact delivery dates cannot be guaranteed in December however we will always try to deliver as close to your chosen date as possible

Correct address & redirection of Goods

Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved or lives elsewhere.

Our Hamper Packaging

Sustainability is important to us
All our hampers are dispatched in a strong twin wall cardboard outer for protection in transit which are 100% recyclable. We use a natural product for our hamper fill that is environmentally friendly and safe for use with food products which is also 100% biodegradable, wood wool is a natural product that is made of kiln dried wood shavings. The processing of the product is purely mechanical so there are no added chemicals, which means that it is safe for use with food. The wood wool we use comes from the excess pine and spruce from managed forests, where, to maintain the health of the forest they perform the essential process of thinning it, it gives your hampers a natural authentic look with this eco-friendly hamper filler, not only will it make your gift hamper look stunning but will also help to protect them in transit. Our quality wicker baskets are perfect for high quality luxury hampers, also environmentally friendly

Customer Service

Should you have a concern or complaint please notify us in writing immediately via email to: sales@welshhampercompany.co.uk We will acknowledge your complaint and give you a timescale for resolving your complaint and keep you informed.

Privacy Policy

Your privacy is important to us, our privacy policy describes the online information practices which we Welsh Hamper Company ('we' 'our') employ relating to the information which you, our customer, (you', 'your') provide when using www.welshhampercompany.co.uk ('website') by using the website you are accepting and agreeing to the practices described in the privacy policy - please see our privacy policy

Damaged Items

We are dedicated to ensuring all our gifts arrive with you in perfect condition. In the rare event of a gift being damaged, please contact us within 3 days by telephone, or email us sales@welshhampercompany.co.uk. Damaged goods must be returned to us suitably packaged. We will replace or refund the items concerned.

Delivery delays

We are not responsible for late delivery of any hampers or gifts due to: adverse weather conditions, incorrect delivery address, other causes beyond our control.

Force Majeure

Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary due an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of the Welsh Hamper Company. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.

Cancellation & Refunds

You may cancel an order up to 24 hours before the requested delivery date. However, if we receive notice of your cancellation less than 24 hours before the delivery date, you may be too late to halt the delivery, you must notify us by email to sales@welshhampercompany.co.uk

Alcohol

No persons under 18 years of age may place an order or receive Goods that contain alcohol.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information, suitable substitutions may be able to be made.

Substitutions

We personally take quite some time selecting wonderful Welsh food produce from the smaller producers in Wales to create a unique hamper that would be very different from something you could buy in your local supermarket, many of the producers we choose have won great taste awards for their produce, while we always endeavour to keep descriptions of our hampers as accurate as possible, the Welsh Hamper Company reserves the right to substitute any items included in hampers for items equal to or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering, if we need to do this we will choose a product a close as we can to the original product listed.

Photographic Props

All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

Copyright

All photographs,images, graphics contained within this website are the wholly owned property of Welsh Hamper Company. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be infringing our copyright.